Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Magnetic Agitators
Bioprocess Skids & Freeze Thaw Systems
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, Startup, Commissioning
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Execution support for client specific PQ protocols
  • Cycle development
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

ARCTIKO white paper

With our partner Arctiko A/S, a specialist in refrigeration technology, we developed a special material for our customers. In this White Paper you will find the ideal cold storage solution based on the type of sample you are storing, as well as valuable preventive maintenance tips and how to optimize the energy efficiency of your equipment.

ZETA Webinar: Digitalisation

Martin Mayer, responsible for Business Development Smart Engineering, introduces you in this webinar to ZETA´s Smart Engineering Services. Find out how trailblazing new tools based on the Digital Twin, support you in your digital transformation.

Welcome to Pharma News!

Every six months, a new edition of Pharma News will be launched and you will be able to follow the daily operations of IWT, which will share all their experience and know-how in washing technologies for the Life Sciences segment.

We partner with top manufacturers including

Matachana logo STEQ America sterilizers

Comecer

ZETA

Memmert

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