Services & Support

Overview

GMP washer_IWT_STEQ America_E CabinetFor the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.

The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.

STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment…best-gmp-washers-steq-america-IWT

Services & Support

Equipment installation

Execution of IQ and OQ protocols

Technical support / Validation support

Calibration tool supply (vendor specific) and calibration
service for tools

Calibration repair and service for equipment

Training

End user training for system understanding/use

Service, troubleshooting, and calibration training

USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)

We look forward to assisting you in your laboratory operations!

steam-sterilizer-best-matchana-biotech-STEQ-America

From our media center

Steam Sterilization in Life Sciences image_best-pharma_Matachana_STEQ America
Steam sterilization in life sciences: vacuum pump vs. ejector technology

Steam is the most widely used medium to accomplish sterilization in many of today’s life science industries. As part of that, air removal is a critical factor in assuring temperatures are uniform within the sterilizer chamber. But when it comes to technology – vacuum pump vs. ejector – which one’s best?

New Product! Matachana Laboratory Glassware Washers

The new generation of Matachana washer disinfectors was created to respond to your need to guarantee maximum efficient processes within a reduced time cycle to help increase your productivity. Find out more here.

Memmert Environmental Test Chambers Now With Climate-Friendly Refrigerant

In response to the EU regulation on fluorinated greenhouse gases, Memmert is now converting the climate test chamber CTC and the temperature test chamber TTC to the refrigerant R449A.

We partner with top manufacturers including

Matachana logo STEQ America sterilizers

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