Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Magnetic Agitators
Bioprocess Skids & Freeze Thaw Systems
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, Startup, Commissioning
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Execution support for client specific PQ protocols
  • Cycle development
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

STEQ America new partnership: state-of-the-art technology with TEMA Sinergie

In the world leading North American pharmaceutical and biotechnology markets, businesses expect high quality and cutting edge solutions with an equally superior level of local support and after-sales service:
For this reason, we are proud to announce a new partnership between Tema Sinergie and STEQ America.

New STEQ America partnership: building the future with castus®

The moment demands new ways of thinking and acting. Always focused on our customers and on the dynamic way they work in their daily lives, STEQ America proudly announces our new exclusive commercial relationship with castus® gmbH & Co. KG …

HPLC-waste-collection-linkedin_STEQ-America
Revolutionize your HPLC waste collection with this new system

Hazardous wastes used in testing and research laboratories can cause critical illness, sometimes ending in the loss of life, and can be responsible for detrimental environmental threats when improperly collected or stored.

We partner with top manufacturers including

Matachana logo STEQ America sterilizers

Tema Sinergie

castus

ZETA

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