Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Magnetic Agitators
Bioprocess Skids & Freeze Thaw Systems
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, Startup, Commissioning
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Execution support for client specific PQ protocols
  • Cycle development
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

Welcome to Pharma News!

Every six months, a new edition of Pharma News will be launched and you will be able to follow the daily operations of IWT, which will share all their experience and know-how in washing technologies for the Life Sciences segment.

ZETA Symposium 2020

Now is your chance to take a step in the ZETA Symposium! The event will take place at Schloss Seggau in Southern Styria from 2 March through 4 March. An event where all stakeholders and experts from biotech and pharmaceutical …

STEQ Season of Giving!

The STEQ America team decided to take on the season of giving together. We were donating and collecting all non-perishable items for our local, A Women’s Place in Pennsylvania. As a team we had 3 boxes full! We donated the …

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