For the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.
The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.
STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment.
Execution of IQ and OQ protocols
Technical support / Validation support
Calibration tool supply (vendor specific) and calibration
service for tools
Calibration repair and service for equipment
End user training for system understanding/use
Service, troubleshooting, and calibration training
USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)
STEQ America is off to their next destination which is in Boston, MA! ISPE Biopharmaceutical Manufacturing Conference we are coming for you. Tabletop #7 is where you can find STEQ with all the information you are looking for.
IWT continues to expand and impress their customers. To continue their strong support of the Pharmaceutical industry by granting state of the art services, IWT invested to expand right next to their headquarters. This expansion plan was over a 10 million dollar investment with over 130000 ft.