For the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.
The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.
STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment.
Execution of IQ and OQ protocols
Technical support / Validation support
Calibration tool supply (vendor specific) and calibration
service for tools
Calibration repair and service for equipment
End user training for system understanding/use
Service, troubleshooting, and calibration training
USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)
Supporting capital equipment projects, downstream from receiving purchase orders. You will be an integral part of the Operational Team, supporting both equipment manufacturers and clients to make sure timelines are established and met, and installations progress seamlessly with outstanding communication, both verbal and written, with all stakeholders and suppliers.
ISPE Aseptic Conference is in it’s 28th year and this event is great for pharmaceutical professionals focusing on aseptic processing. We are pleased to be going with Comecer. Stop by our table and share your Pharma and ATMP manufacturing challenges and see if we can provide some technology options.