Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers

cGMP Steam Sterilizers

Hydrogen Peroxide (VHP) Decontamination Systems

Magnetic Agitators

Bioprocess Skids & Freeze Thaw Systems

Equipment Installation Services

Unpacking, inspection & packing removal
Equipment transport and positioning
Assembly, Startup, Commissioning

Project Management

Experienced project management on hand from ‘cradle to grave’
Technical evaluation and suggested guidance from SMEs
Detailed communication and written coordination
Door to door shipping and logistics management

Documentation

Vendor standard validation protocols including
- DQ, FDS, HDS, FAT, SAT, IQ, OQ
Assistance with customization of bespoke validation protocols
Authoring of draft protocols for client specific validation documentation

Consulting

Process flow review, consultation, and development
Authoring of draft SOPs
Parts-to-wash cataloging, analysis for cGMP washer basket design
3D scanning of parts-to-wash and 3D modeling
Validation process development

Validation Support Activities

Execution of factory SAT, IQ, OQ
Execution support for client specific PQ protocols
Cycle development
Riboflavin testing

Calibration Services

Tracked calibration services
Calibration SOP development

Maintenance and Repair

Expert factory-trained technicians
Spare parts supply
Preventive and Corrective Maintenance contracts
Emergency Repair call-out service

Equipment and Process Training

Operator specific training on equipment functionality
System startup/shut down
Parameters/settings establishment
Maintenance and basic troubleshooting training
Extended validation training – Specialized training for validation engineers and managers.
In depth analysis of:
- Cycle parameters
- Machine settings (not cycle specific)
- Alarm setpoints
- Cycle stage process flow

From our media center

ARCTIKO white paper

With our partner Arctiko A/S, a specialist in refrigeration technology, we developed a special material for our customers. In this White Paper you will find the ideal cold storage solution based on the type of sample you are storing, as well as valuable preventive maintenance tips and how to optimize the energy efficiency of your equipment.

ZETA Webinar: Digitalisation

Martin Mayer, responsible for Business Development Smart Engineering, introduces you in this webinar to ZETA´s Smart Engineering Services. Find out how trailblazing new tools based on the Digital Twin, support you in your digital transformation.

Welcome to Pharma News!

Every six months, a new edition of Pharma News will be launched and you will be able to follow the daily operations of IWT, which will share all their experience and know-how in washing technologies for the Life Sciences segment.

We partner with top manufacturers including

ZETA

Memmert

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