Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Magnetic Agitators
Bioprocess Skids & Freeze Thaw Systems
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, Startup, Commissioning
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Execution support for client specific PQ protocols
  • Cycle development
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

The event of the year – 2023 Interphex Trade Show

STEQ America is delighted to announce its return to the prominent 2023 Interphex Trade Show this April! One of the most premier events in the pharmaceutical industry, INTERPHEX brings together leading brands and professionals from around the globe. This three-day …

STEQ America at 2023 ISPE Aseptic Conference

We cordially invite you to join us at the 2023 ISPE Aseptic Conference in North Bethesda, Maryland, where you can engage with leading industry experts and gain insights into the latest advancements and best practices in the field.

New year, new opportunities! Join us at ISPE CaSA 2023

Come meet us at the ISPE CaSA 2023 Life Sciences Technology Conference– an elite event that allows participants to showcase the best of what our industry has to offer.

We partner with top manufacturers including

Tema Sinergie

castus

ZETA

Arctiko

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