For the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.
The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.
STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment…
Execution of IQ and OQ protocols
Technical support / Validation support
Calibration tool supply (vendor specific) and calibration
service for tools
Calibration repair and service for equipment
End user training for system understanding/use
Service, troubleshooting, and calibration training
USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)
A critical factor for cell cultivation and subsequent success of clinical trials for stem cell therapy is compliance with any specified temperature setpoints, including those with very narrow tolerance ranges. Find out how this European company (also the world’s first private tissue bank) is safely and effectively producing stem cell-based medicines for clinical trials.
We are in search of an inspiring, data-driven inbound experienced marketer, to own the majority of the marketing funnel for our company. This includes attracting website traffic, converting that traffic into new leads, and nurturing those prospects, ultimately converting them into dedicated customers. Are you up for this unique opportunity?
Do you have what it takes to be our next Product Support and Operations Engineer? We are in search of highly motivated, self-starter candidates, with 1-5 years’ experience in a related or comparable role, to help drive post-sales operational coordination and support. Click here to find out more!