Services & Support

Overview

With STEQ America Service team, the customer relationship does not conclude at the time of delivery of our equipment. Far from it, this is simply the start. STEQ offer an exceptional and bespoke after-sales support service, dedicated to customer requirements, correlated to the specifications of your unique processes and finished products.

With knowledge and proficiency, the STEQ team of professionals is always ready to respond to your requests or questions.

Equipment and Process Expertise

cGMP Washers
cGMP Steam Sterilizers
Hydrogen Peroxide (VHP) Decontamination Systems
Magnetic Agitators
Bioprocess Skids & Freeze Thaw Systems
Equipment Installation Services
  • Unpacking, inspection & packing removal
  • Equipment transport and positioning
  • Assembly, Startup, Commissioning
Project Management
  • Experienced project management on hand from ‘cradle to grave’
  • Technical evaluation and suggested guidance from SMEs
  • Detailed communication and written coordination
  • Door to door shipping and logistics management
Documentation
  • Vendor standard validation protocols including
    • DQ, FDS, HDS, FAT, SAT, IQ, OQ
  • Assistance with customization of bespoke validation protocols
  • Authoring of draft protocols for client specific validation documentation
Consulting
  • Process flow review, consultation, and development
  • Authoring of draft SOPs
  • Parts-to-wash cataloging, analysis for cGMP washer basket design
  • 3D scanning of parts-to-wash and 3D modeling
  • Validation process development
Validation Support Activities
  • Execution of factory SAT, IQ, OQ
  • Execution support for client specific PQ protocols
  • Cycle development
  • Riboflavin testing
Calibration Services
  • Tracked calibration services
  • Calibration SOP development
Maintenance and Repair
  • Expert factory-trained technicians
  • Spare parts supply
  • Preventive and Corrective Maintenance contracts
  • Emergency Repair call-out service
Equipment and Process Training
  • Operator specific training on equipment functionality
  • System startup/shut down
  • Parameters/settings establishment
  • Maintenance and basic troubleshooting training
  • Extended validation training – Specialized training for validation engineers and managers.
  • In depth analysis of:
    • Cycle parameters
    • Machine settings (not cycle specific)
    • Alarm setpoints
    • Cycle stage process flow

From our media center

New year, new opportunities! Join us at ISPE CaSA 2023

Come meet us at the ISPE CaSA 2023 Life Sciences Technology Conference– an elite event that allows participants to showcase the best of what our industry has to offer.

2022 ISPE Annual Meeting and Expo in Orlando

Come meet us at the 2022 ISPE Annual Meeting and Expo in Orlando. The exposition will be held at the Gaylord Palms Resort & Convention Center, in Orlando, FL, from Oct 31st-Nov 1st. We look forward to seeing you there!

STEQ America new partnership: state-of-the-art technology with TEMA Sinergie

In the world leading North American pharmaceutical and biotechnology markets, businesses expect high quality and cutting edge solutions with an equally superior level of local support and after-sales service:
For this reason, we are proud to announce a new partnership between Tema Sinergie and STEQ America.

We partner with top manufacturers including

Tema Sinergie

castus

ZETA

Arctiko

Connect with STEQ America

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