Services & Support

For the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.

The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.

STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment.

Services & Support

Equipment installation

• Unpacking
• Transport into your lab/testing area
• Setup and functional verification

Execution of IQ and OQ protocols

• Execution of factory IQ/OQ
• Verification of receipt and installation
• Execution of operational tests utilizing certified equipment

Technical support / Validation support

• Execution of IQ/OQ as stated above
• Technical support for running equipment and verifying functionality during PV/PQ testing

Calibration tool supply (vendor specific) and calibration
service for tools

• Supply of vendor specific calibration tools
• Yearly re-certification of calibration tools

Calibration repair and service for equipment

• Calibration of vendor specific (IWT, ARCTIKO) equipment
• Repair service as required

Training

End user training for system understanding/use

• Training on equipment functionality including:
  – Password access
  – System startup/shut down
  – Parameters/settings establishment
  – Entering test parameters
  – Running a test
  – Maintenance and basic troubleshooting

Service, troubleshooting, and calibration training

• Training on equipment functionality, maintenance, troubleshooting and calibration including:
  – Password access
  – System startup/shut down
  – Parameters/settings establishment
  – Entering test parameters
  – Running a test
• Maintenance, troubleshooting, calibration:
  – System function
  – Internal/external components
  – Symptoms of failure and root cause
  – Maintenance
  – Diagnostics
  – Calibration

USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)

• Assist in the review of USP method analysis
• Setup of equipment to emulate sampling points and testing methodology
• Author draft SOPs for setup of equipment and running of tests

We look forward to assisting you in your laboratory operations!