Services & Support

Overview

GMP washer_IWT_STEQ America_E CabinetFor the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.

The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.

STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment…best-gmp-washers-steq-america-IWT

Services & Support

Equipment installation

Execution of IQ and OQ protocols

Technical support / Validation support

Calibration tool supply (vendor specific) and calibration
service for tools

Calibration repair and service for equipment

Training

End user training for system understanding/use

Service, troubleshooting, and calibration training

USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)

We look forward to assisting you in your laboratory operations!

steam-sterilizer-best-matchana-biotech-STEQ-America

From our media center

STEQ America is hiring!

Do you have what it takes to be our next Inside Sales Representative? We are in search of an experienced lead generation and product sales professional, preferably with equipment sales experience, to help grow our customer base across North America. Click here to find out more!

17th Annual Laboratory Design Conference

The 17th Annual Laboratory Design Conference will be held on April 23-25, 2018, in Downtown Philadelphia! Since 2002, the Laboratory Design Conference has provided a dynamic educational and networking event for those involved in planning, designing, engineering, constructing and operating laboratory facilities.

Now available! Matachana Steam Sterilizers

Finally, the wait is over. Matachana steam sterilizers are now available in the U.S. STEQ America is proud to announce that we are now offering these premium European sterilizers to the U.S. market, along with the unrivaled service and support …

We partner with top manufacturers including

Matachana steam sterilizers STEQ America

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