For the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.
The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.
STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment.
Execution of IQ and OQ protocols
Technical support / Validation support
Calibration tool supply (vendor specific) and calibration
service for tools
Calibration repair and service for equipment
End user training for system understanding/use
Service, troubleshooting, and calibration training
USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)
IWT worked to execute an Atorvastatin removal test as the worst-case scenario for a potential new client. The reason for buying a new cleaning system came from failures registered during their own cleaning validation test as a result of the Atorvastatin introduction. In fact, Atorvastatin proved to be resistant to removal due to the high adhesion to the BIN walls, which are used for mixing, with a criticality around the top angles. An integrative test with dihydrate Azithromycin with sugar is requested.
STEQ America is off to their next destination which is in Boston, MA! ISPE Biopharmaceutical Manufacturing Conference we are coming for you. Tabletop #7 is where you can find STEQ with all the information you are looking for.