For the STEQ America Services team, the customer relationship does not end at the delivery of the equipment. STEQ America Services cares to offer a unique and differentiated after-sales service, focused on customer needs related to the entire state of quality of the process and finished product.
The failure of equipment or misuse can have devastating effects on research results and production. These issues can be magnified by the turnover of staff, lack of knowledge of the equipment or process, and limitations to in-house service or maintenance.
STEQ America understands that facilities often encounter these issues, decreasing the efficiency of the equipment and processes. To assist in the resolution of these issues, and to keep your equipment and processes running smoothly, we have enhanced our customized training and services offerings for our partner lines of equipment.
Execution of IQ and OQ protocols
Technical support / Validation support
Calibration tool supply (vendor specific) and calibration
service for tools
Calibration repair and service for equipment
End user training for system understanding/use
Service, troubleshooting, and calibration training
USP method discussion, application analysis, SOP draft creation (STEQ America supplied equipment only)
Welcome Pharma Focus Readers! Below you will find the Pharma Focus Winter 2019 edition, provided from IWT. Click the link to download the full version. Happy Pharma Days! Pharma Focus Edition 2
Today, in line with the evolution of bio-processing techniques to satisfy the concepts on Pharma 4.0, there is heavy emphasis on cell line and expression system improvements. With this background, the demands on bioreactors have become more exacting over recent years, requiring paradigm shifts in manufacturing efficiencies. Continuous optimization, design improvements and characterization of bioreactors are crucial factors placing high demands for innovation in bio-pharmaceutical manufacturing. Therefore, it is inevitable that a focus is placed on new approaches in plant engineering to keep pace with the technological developments of the bio-pharmaceutical industry.