We are Hiring! Field Support Technician
This is a technical support role which involves:
Supporting capital equipment projects, downstream from receiving purchase orders. You will be an integral part of the Operational Team, supporting both equipment manufacturers and clients to make sure timelines are established and met, and installations progress seamlessly with outstanding communication, both verbal and written, with all stakeholders and suppliers.
The ideal candidates should be highly motivated to succeed, and a driven individual who can align with our company philosophy and objectives. We are looking for someone who has the ambition to grow within STEQ America and embrace future career opportunities, in this fast-developing business.
Requirements of the position include:
• Equipment troubleshooting and repair, diagnosing errors or technical complications and determining proper solutions via phone and or directly on site
• Document service and installation actions by completing forms, reports, logs, and records in a timely and accurate manner
• Coordinate incoming technical calls to ensure equipment support and troubleshooting, supplying appropriate documentation and client follow up
• Provide post-sale technical and basic project support towards successful installation of equipment and projects
• Comprehend customer/user requirements and make appropriate recommendations in terms of installation and technical support
• Assist with project coordination for capital equipment installation, commissioning and operator training
• Develop positive relationships with customers, and present a professional image while working on client sites, instilling confidence and professionalism
• Ability to work under limited supervision where a certain degree of self-motivation, drive towards team success, and creativity will be required
• Follow company policies, procedures, and business ethics codes
Key Attributes & Skills
The candidate should possess the following qualities and skills:
• Independence and an enthusiastic, self-starter mentality
• An outgoing and engaging personality
• Strong attention to detail
• Interest in working with a small but quickly growing team
• Strong oral and written communication skills
• Excellent organizational, problem-solving and reporting skills
• Ability to multi-task and manage time effectively
• The ability to converse with clients at a technical level
• Some technical/operating knowledge of the pharma, biotech or life sciences industries, especially related to laboratory equipment, would be advantageous
• Associates in Engineering, Prior employer technical training, or equivalent technical/scientific education would be beneficial
• Business travel, domestic and international, is expected with a minimum frequency of 25%
Experience:
• Associates to 2 years’ experience in a related or comparable role
• Be an ethical individual, and go above and beyond to retain customers loyalty
We Offer:
• Comprehensive and detailed product training will be provided both by STEQ and the equipment manufacturer(s)
• Full-time experienced role, based in Doylestown, PA
• Competitive salary commensurate with experience
• Benefits package (medical/vision/dental)
• The opportunity to work with a motivated, growing team